DELL 01-SSC-2160



  • Part Number: 01-SSC-2160
  • Category: Services
  • Manufacturer: Dell, Inc
  • Quantity: 999

Dell SonicWALL E-Class Support 24x7 is designed for customers with Dell SonicWALL E-Class solutions. Available 24x7, E-Class Support delivers the enterprise-class support features and quality of service that enterprise companies require to keep their networks running smoothly and efficiently. E-Class Support includes:

  • Direct access. 24x7x365 access to a team of highly-trained, senior support engineers located at a Dell SonicWALL Enterprise TAC
  • Telephone/email/web-based support. 24x7x365 telephone, email and web-based technical support
  • Software/firmware updates. For all software and firmware updates and upgrades
  • Hardware replacement. Advanced exchange for replacement of defective hardware
  • Support tools. Access to Dell SonicWALL's electronic support tools

Service Information

Service Main Type: Replacement
Service Sub Type: Electronic and Physical
Service Description: 24x7
Provided Support: Phone Support
Provided Support: Email Support
Provided Support: Web Knowledge Base Access
Provided Support: Software Update
Provided Support: Firmware Updates
Provided Support: Software Upgrade
Provided Support: Firmware Upgrade
Provided Support: Parts Replacement
Service Duration: 3 Year


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