DELL 01-SSC-2160
- Part Number: 01-SSC-2160
- Category: Services
- Manufacturer: Dell, Inc
- Quantity: 999
Dell SonicWALL E-Class Support 24x7 is designed for customers with Dell SonicWALL E-Class solutions. Available 24x7, E-Class Support delivers the enterprise-class support features and quality of service that enterprise companies require to keep their networks running smoothly and efficiently. E-Class Support includes:
- Direct access. 24x7x365 access to a team of highly-trained, senior support engineers located at a Dell SonicWALL Enterprise TAC
- Telephone/email/web-based support. 24x7x365 telephone, email and web-based technical support
- Software/firmware updates. For all software and firmware updates and upgrades
- Hardware replacement. Advanced exchange for replacement of defective hardware
- Support tools. Access to Dell SonicWALL's electronic support tools
Service Information
Service Main Type: ReplacementService Sub Type: Electronic and Physical
Service Description: 24x7
Provided Support: Phone Support
Provided Support: Email Support
Provided Support: Web Knowledge Base Access
Provided Support: Software Update
Provided Support: Firmware Updates
Provided Support: Software Upgrade
Provided Support: Firmware Upgrade
Provided Support: Parts Replacement
Service Duration: 3 Year