DELL 01-SSC-4282
- Part Number: 01-SSC-4282
- Category: Services
- Manufacturer: Dell, Inc
- Quantity: 999
Exclusive to NSA 5600, NSA 6600 and SuperMassive 9000 Series Next-Generation Firewalls, Gold Support provides the advanced support features enterprise organizations need to keep their networks running reliably and securely. With Gold Support, customers have around-the-clock access to seasoned support engineers at a Dell SonicWALL Enterprise TAC plus the latest firmware features and Advance Exchange hardware replacement, all of which combine to protect and maximize their Dell SonicWALL investment
- Direct Access - 24x7x365 access to a team of seasoned support engineers located at a Dell SonicWALL Enterprise TAC
- Around-the-clock Support - 24x7x365 telephone, email and Web-based technical support
- Software/Firmware Updates - for all software and firmware updates and upgrades
- Hardware Replacement - Advance Exchange for replacement of defective hardware
- Support Tools - for access to Dell SonicWALL's electronic support tools
Service Information
Service Main Type: ExchangeService Sub Type: Electronic and Physical
Service Description: 24x7
Provided Support: Software Update
Provided Support: Software Upgrade
Provided Support: Firmware Upgrade
Provided Support: Firmware Updates
Provided Support: Replacement
Provided Support: Phone Support
Provided Support: Web Support
Provided Support: Email Support
Service Duration: 5 Year