POLYCOM 4870-10262-136



  • Part Number: 4870-10262-136
  • Category: Services
  • Manufacturer: Polycom, Inc
  • Quantity: 9999

Improve system availability with continual software enhancements and outstanding responsiveness

Polycom Premier Support is our entry-level service offering. It enhances your in-house resources with conferencing technical experts who are available to support your video collaboration usage.

Polycom Premier Support is the right level of support for those businesses that have a technical staff that can address most connection challenges. As a result, they do not have a same-day need for problem resolution or technical support.

With Premier Support, a telephone technical support agent first diagnoses a problem. Then you receive the replacement part from us the next business day for your technicians to install.

Premier Support:

  • Improves solution uptime and expedites issue resolution by augmenting your internal technical resources with video collaboration specialists
  • Enhances your investment in internal IT resources with access to technical telephone support and the Polycom online support portal
  • Certified Service Partners are authorized to provide the complete solution and are integral to the overall success of your collaboration solution

Service Information

Service Main Type: Exchange
Service Sub Type: Electronic and Physical
Service Description: 8x5 Business Hour
Provided Support: Parts Replacement
Provided Support: Phone Support
Provided Support: Online Support Tools Access
Provided Support: Software Update
Provided Support: Software Upgrade
Provided Support: Escalation Support
Service Response Time: (Next Business Day) - Parts Replacement
Service Duration: 3 Year


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