POLYCOM 4870-63530-312
- Part Number: 4870-63530-312
- Category: Services
- Manufacturer: Polycom, Inc
- Quantity: 9999
Improve system availability with continual software enhancements and outstanding responsiveness
Polycom Premier Support is our entry-level service offering. It enhances your in-house resources with conferencing technical experts who are available to support your video collaboration usage.
Polycom Premier Support is the right level of support for those businesses that have a technical staff that can address most connection challenges. As a result, they do not have a same-day need for problem resolution or technical support.
With Premier Support, a telephone technical support agent first diagnoses a problem. Then you receive the replacement part from us the next business day for your technicians to install.
Premier Support:
- Improves solution uptime and expedites issue resolution by augmenting your internal technical resources with video collaboration specialists
- Enhances your investment in internal IT resources with access to technical telephone support and the Polycom online support portal
- Certified Service Partners are authorized to provide the complete solution and are integral to the overall success of your collaboration solution
Service Information
Service Main Type: ExchangeService Sub Type: Electronic and Physical
Service Description: 8x5 Business Hour
Provided Support: Parts Replacement
Provided Support: Phone Support
Provided Support: Online Support Tools Access
Provided Support: Software Update
Provided Support: Software Upgrade
Provided Support: Escalation Support
Service Response Time: (Next Business Day) - Parts Replacement
Service Duration: 3 Year