AVAYA 700500047

Avaya Aura Application Enablement Services provides developer interfaces for both off-the-shelf and custom integrations with hundreds of communications and business applications such as Microsoft Office Communicator and IBM Lotus Sametime, as well as a broad range of contact center, call recording and click-to-dial applications.

It includes an enhanced set of telephony application programming interfaces (APIs), protocols, Web Services, and direct IP access to media, and supports standards such as Computer Supported Telecommunications Applications (CSTA), Java Telephony API (JTAPI) and Telephony Server API (TSAPI) that expose Avaya Aura™ Communication Manager features. This makes the full-functionality customization capabilities of Avaya communication solutions accessible to corporate application developers, third-party independent software vendors (ISVs), authorized BusinessPartners, and systems integrators. All of these services are integrated into a single, secure, scalable, software application with management, redundancy and fail-over capabilities to support mission-critical business needs.

Using Avaya Aura Application Enablement Services, software developers can write client applications in the programming language or protocol of their choice - enabling customers and DevConnect partners to integrate Avaya Aura with hundreds of communications and business applications.

Avaya Aura Application Enablement Services provides a server-based software solution that enables IBM Lotus Sametime or Microsoft Office Communicator to leverage the capabilities of Avaya Aura Communication Manager software. By integrating the Avaya Aura Application Enablement Services platform in the customer's enterprise network, end users can access the set of "click to communicate" features provided by Avaya with seamless integration into their chosen desktop environment.

Avaya Aura Application Enablement Services also integrates Avaya Aura Communication Manager with our own Contact Center products including Avaya Interaction Center, Avaya Proactive Contact, Avaya Voice Portal, and Avaya Contact Center Express to deliver best in class Contact Center solutions. Using Avaya Aura Application Enablement Services, software developers can deliver added value by developing their own complementary Contact Center applications.