QUANTUM SQS12-S2FJ-CD13
- Part Number: SQS12-S2FJ-CD13
- Category: Services
- Manufacturer: Quantum Corporation
- Quantity: 9999
With an industry-leading class of service for organizations needing around-the-clock access to Quantum technical support, the Next-Business-Day Gold Support plan includes:
- Remote problem diagnosis and support
- Next-business-day on-site support
- Next-business-day parts exchange
- 24/7 multilingual telephone support
- 24/7 access to online resources
- Library firmware upgrades
- Concurrent maintenance
- StorageCare® Guardian remote monitoring
Service Information
Service Main Type: MaintenanceService Sub Type: Electronic and Physical
Service Description: 24x7 Next Business Day
Provided Support: Remote Diagnosis
Provided Support: Parts Replacement
Provided Support: Repair
Provided Support: Remote Monitoring
Provided Support: Phone Support
Provided Support: Firmware Upgrade
Provided Support: Web Knowledge Base Access
Provided Support: Concurrent Maintenance
Service Response Time: (Next Business Day) - Repair & Parts Replacement
Service Location: On-site
Service Duration: 1 Year