QUANTUM SSNDB-RS21-BL13
- Part Number: SSNDB-RS21-BL13
- Category: Services
- Manufacturer: Quantum Corporation
- Quantity: 9999
The economical choice for small to midsize storage environments or noncritical operations, the Bronze Support plan includes:
- On-site support Monday through Friday
- Next-business-day response for on-site support
- Multilingual telephone support Monday through Friday, 8 a.m. to 5 p.m. local customer time
- 24/7 access to online resources
- Library firmware upgrades
- Concurrent maintenance
- StorageCare® Guardian remote monitoring
Service Information
Service Main Type: MaintenanceService Sub Type: Electronic and Physical
Service Description: 9x5 Next Business Day
Provided Support: Phone Support
Provided Support: Firmware Upgrade
Provided Support: Remote Monitoring
Provided Support: Remote Diagnosis
Provided Support: Parts Replacement
Provided Support: Web Knowledge Base Access
Provided Support: New Releases Update
Service Response Time: (Next Business Day) - Parts replacement
Service Location: On-site
Service Duration: 1 Year